Client Services Executive
No cold calls! The aim of this role is to support our clients, which are at the heart of everything we do. Proactively respond to inbound client queries through Phone, Email, Live Chat and Messaging. Act as a brand ambassador by providing excellent and high calibre client service to ensure a positive experience for all clients. Proactively identify opportunities to improve the client experience. Maintain KPI and SLA targets, both individually and as a team. Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega).
- Who we’re looking for?
- Strong customer service orientation
- Operates with integrity and a highly client centric mindset
- Excellent verbal and written communication skills
- Strong resilience and capacity to work with customers
- Why you’ll love working at SolidusMarkets™:
- RG146 (Financial Regulatory) qualification, Linkedin learning, intensive training and support from the L&D team.
- You’ll work alongside a large collaborative and diverse team with supportive Team Leaders and Managers.
- We have our own in-house Culture Club that organizes a bunch of activities such as: Parties, Dinners, Networking events, bowling etc.
- Free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.